Goal Zero Warranty & Returns
The warranty for Goal Zero products is up to 2 years. Please refer to the Limited Warranty below for complete details regarding your product's specific warranty.
Read the complete Limited Warranty.
Warranty exception on all Open Box product. Open Box product warranty is 6 months.
We offer a 30-day money back guarantee.
If for any reason you are not satisfied with your gear – no hassle returns. This only applies to product purchased directly from Goal Zero. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.
Please note, 30-Day money back guarantee not applicable on open box products. All sales are final. No returns or exchanges.
For Returns for Yeti Lithium and Yeti X Products:
Warranty issues and returns for Yeti Portable Power Stations containing lithium batteries will be handled through our Customer Solutions Center in Salt Lake City. Please carefully refer to the Instructions below for Yeti Lithium and Yeti X products.
For assistance, please contact our Goal Zero Customer Service & Support Team at email@example.com or by phone at 1-888-794-6250
For All Returns excluding Yeti Lithium and Yeti X Products:
Contact Goal Zero Customer Service and Support Team at:
Telephone: 1-888-794-6250 M-F 8am – 5pm Mountain Time
Please be prepared with the proof of purchase.
Support Team will determine what further action is required they will give you a Return Material Authorization (RMA) number and provide you with prepaid return shipping label (label to be determined by support team). You must properly package the product, clearly marking the RMA number on the package include your proof of purchase date with the product.
Send the product by mail or courier to:
GOAL ZERO – RETURNS
675 West 14600 South
Bluffdale, Utah USA 84065
Step #4: We will process your return and issue you a refund in 5-7 business days after receipt of product.
For questions regarding returns, please contact our Goal Zero Customer Service & Support Team at firstname.lastname@example.org or by phone at 1-888-794-6250